Policies

Cancellation Policy

24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. Exceptions may be made at therapists discretion, for illnesses and other events, however, if the client fails to give any notice prior to the start time of the missed appointment, it will be charged as a no call/no show for the full price of the missed visit.

Late Arrival Policy

If you arrive late, your session will be shortened in order to keep on schedule for the appointments that follow yours. Regardless of the length of the treatment actually given, you will be responsible for the “full” session payment. Depending upon how late you arrive, your therapist will then determine if there is enough remaining time to start your treatment. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

NO Show Policy

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged the full price for their “missed” appointment, and may lose online booking privileges.

Early Arrival Policy

Please plan to arrive for your appointment no earlier than 5 minutes before your scheduled time. Even if you arrive early, your therapist may not always be able to see you early, so lease take a seat in the lobby to wait for your therapist.. If your therapist is able to begin your session early, additional time is not added to your session, your session will remain the booked length, and it will end early to match your early arrival time.

Early arrivals can cut down on the therapists ability to take lunch/ breaks, return calls to other clients, and attend to other aspects of the business between scheduled clients. Please be considerate with your arrival time.